+31(0)30 888 78 77 | +32(0) 9 274 0325 It is important to both you, our exhibitors and advertisers, and our buyers who connect with you through our channels, everyone has a positive and safe experience in researching and buying a foreign property. To help deliver this positive experience, we are working closely with AIPP – Association of International Property Professionals.
In the unlikely event you, as an exhibitor or advertiser, cannot resolve a complaint from a buyer connecting with you through one of our channels, this may be referred to the AIPP and their Property Ombudsman ADR* service for independent, professional resolution. (*ADR – Alternative Dispute Resolution).
Our strategic intent, in offering this service, is to reassure and attract more buyers to interact with you via our channels for foreign property sales. Estate agents and property developers do not have to join AIPP and be part of the Property Ombudsman ADR scheme, but it may harm your commercial position with buyers if they request why you are not in the scheme which is, after all, for their ultimate protection.
In the event a buyer complaint is upheld by the Property Ombudsman ADR process against one of our exhibitors or advertisers, we reserve the right to review our commercial relationship with that company. This review may include, ultimately, a decision we take to no longer offer access to our channels and to preclude the company from exhibiting or advertising with us.
If you are an exhibitor of Second Home Expo and you would like to apply for an AIPP membership, you can easily enquire through this link.
We have decided to offer our exhibitors and advertisers a free annual membership of AIPP, subject to completing AIPP’s online application process. The costs of this membership will be paid-for my Second Home Expo. This offer, for a 12-month membership of AIPP, is open only for the period 1st September 2024 – 31st January 2025. For those joining AIPP in this manner, you will be asked in month 11 if you want to continue into a 2nd year of AIPP membership which will be at your own cost. You are under no obligation to remain a member of AIPP for a 2nd year. This offer is open only to non-members of AIPP, if you are already a member of AIPP you may not participate in this offer.
The AIPP Property Ombudsman ADR scheme includes only those companies who directly sell properties; agents and property developers. It does not include those ancillary companies who provide enabling services such as lawyers, banks, furniture providers etc. These companies either have their own regulator / ombudsman, to whom buyers may make a complaint directly or, if not, buyers may contact Second Home directly to raise any complaint.
AIPP Property Ombudsman service currently provides dispute resolution across Europe in accordance with the EU Alternative Dispute Resolution (ADR) Directive which came into effect 1st October 2015. The scheme operates under the international standard of the English language and all complaints about AIPP members must be submitted in English and will be responded to in English. Further details of the Property Ombudsman ADR scheme can be seen via this link to the AIPP Dispute Resolution Procedure